Citi HR Generalist Lead in Tampa, Florida

  • Primary Location: United States,Florida,Tampa

  • Education: Bachelor's Degree

  • Job Function: Human Resources

  • Schedule: Full-time

  • Shift: Day Job

  • Employee Status: Regular

  • Travel Time: Yes, 10 % of the Time

  • Job ID: 18018250


About Citi

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients.

Citi’s Mission and Value Proposition at explains what we do and Citi Leadership Standards at explain how we do it. Our mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. We strive to earn and maintain our clients’ and the public’s trust by constantly adhering to the highest ethical standards and making a positive impact on the communities we serve. Our Leadership Standards is a common set of skills and expected behaviors that illustrate how our employees should work every day to be successful and strengthens our ability to execute against our strategic priorities.

Diversity is a key business imperative and a source of strength at Citi. We serve clients from every walk of life, every background and every origin. Our goal is to have our workforce reflect this same diversity at all levels. Citi has made it a priority to foster a culture where the best people want to work, where individuals are promoted based on merit, where we value and demand respect for others and where opportunities to develop are widely available to all.

We are looking for a Human Resources Generalist to join our team and partner with our Global Consumer Banking (GCB) businesses.

Citi’s Global Consumer Bank currently has a unique opportunity to leverage its global consumer relationships and footprint, state of the art technology and leading consumer banking position to deliver customer value in a targeted and impactful way. Citi is optimizing its relationship structure to realize a fully integrated delivery model with technology at its core, where sales, marketing and product all work in concert on the platform goals of the company to deliver a remarkable customer experience. HR partnership is critical to the success of the business on its transformation journey.

Our HR Generalists are critical partners for our business leaders and HR Advisor team and focus on delivering day-to-day support for HR matters in their business as well as in building managerial and organizational capability. They focus on selecting, developing, supporting, encouraging and enabling managers and employees.

Specific responsibilities of an HR Generalist include:

  • Partner with assigned business leaders/managers to deliver day-to-day support for HR matters, including delivery and implementation across the employee lifecycle

  • Partner with HR Advisors and business/functional line managers in recommending, developing and executing human capital strategies to achieve business goals

  • Responsible for leading HR processes with assigned business leaders (e.g., talent management, compensation, performance management)

  • Coach and develop managers to build managerial capability in the organization

  • Provides consultation, guidance, and coaching to managers in areas such as:

  • Proper handling of employee relations matters and conflict resolution

  • Delivering and documenting performance feedback

  • Understanding of employment policies and practices

  • Deliver services with high customer-centricity and delivers process improvements to increase effectiveness and efficiency

  • Build strong partnerships with business leaders, HR Advisors and HR Centers of Excellence (COE) to foster trust and accountability with all stakeholders

  • Assist HR Advisors with the execution of the GCB HR strategy and HR processes such as:

  • Talent planning: talent books, succession planning, talent selection to high potential programs

  • Performance management: goal setting, mid-year, year-end processes, exit management

  • Employee engagement: manager coaching, VOE survey analysis, diversity education

  • Liaise with COEs to deliver end-to-end support to the business, including with: Compensation, Talent, Diversity, Employment Law, Employee Relations, HR Control and Compliance, Learning and Development, Recruiting and Reporting

  • Supporting business leaders in restructuring efforts

  • Apply knowledge of HR principles to resolve moderately complex and variable issues

  • Assist with immigration, relocation and mobility matters for business groups


  • Bachelors degree in HR or business related field preferred

  • PHR/SPHR SHRM-CP/SHRM-SCP certification is a plus, but not required

  • Minimum of 7 years Human Resources/Employee Relations experience

  • Advanced knowledge of HR functions (including talent management, employment policies and practices, staffing, reporting tools, compensation & benefits, employee relations); Citi experience a plus

  • Demonstrated ability to effectively apply HR practices to diverse business situations

  • Experience working with remote locations highly desirable

  • HR experience in a fast paced, high volume environment; financial services experience preferred Skills

  • Advanced knowledge of applicable US laws on employment practices

  • PeopleSoft (Intermediate); WorkDay and ServiceNow experience a plus

  • Excel (Intermediate)

  • Word (Intermediate) Competencies

  • Acts with curiosity and takes the initiative to identify problems, offer creative solutions and resolve issues

  • Client and customer-service orientation

  • Explores and presents innovative strategies and/or solutions that challenge the status quo

  • Effectively influences and negotiates across all levels in the organization (peers through senior levels)

  • Demonstrates communication, feedback and coaching skills; ability to effectively communicate with and influence all levels of management and across all functional areas

  • Team player

  • Integrity and high professional standards

  • Able to synthesize large and complex information into simple written and verbal messages

  • Establishes clear priorities, identifies action steps and comfortable juggles multiple priorities & initiatives while balancing the short term and long term

  • Experience with high volume, fast-paced environment

  • Possesses strong character and has the ability to assess situations drawing informed conclusions

  • Develops internal network and builds relationships to leverage best practices and gain cooperation often without formal authority

  • Comfortable and flexible operating with ambiguity and leading transformation and change

  • Acts with a sense of urgency

  • Delivers services with process improvement mindset to increase effectiveness and efficiency

  • Builds strong partnerships to foster trust and accountability with all stakeholders