Citi Vice President, HR Generalist Lead - ICG O&T in Tampa, Florida

  • Primary Location: United States,Florida,Tampa

  • Education: Bachelor's Degree

  • Job Function: Human Resources

  • Schedule: Full-time

  • Shift: Day Job

  • Employee Status: Regular

  • Travel Time: No

  • Job ID: 18029683


About Citi

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients.

Citi’s Mission and Value Proposition at explains what we do and Citi Leadership Standards at explain how we do it. Our mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. We strive to earn and maintain our clients’ and the public’s trust by constantly adhering to the highest ethical standards and making a positive impact on the communities we serve. Our Leadership Standards is a common set of skills and expected behaviors that illustrate how our employees should work every day to be successful and strengthens our ability to execute against our strategic priorities.

Diversity is a key business imperative and a source of strength at Citi. We serve clients from every walk of life, every background and every origin. Our goal is to have our workforce reflect this same diversity at all levels. Citi has made it a priority to foster a culture where the best people want to work, where individuals are promoted based on merit, where we value and demand respect for others and where opportunities to develop are widely available to all.

Main Function of the role -- Primary contact for senior and line managers: Responsible for leading HR cyclical work for clients (i.e. year-end compensation planning, annual talent reviews, performance management, etc.). Assist managers with performance management, employee relations, coaching, training, conflict resolution and interpretation of employment policies and practices. Partner and support Human Resources Advisors and business/functional line managers recommending, developing, and executing human capital strategies to achieve business goals. Participate in and/or lead HRPS re-engineering projects. Partner with more of the complex businesses (scope, level, geography, size, etc.)

Key Responsibilities:

  • Primary focus on day to day execution of HR activities supporting Human Resource Advisors (HRAs) and line managers.

  • Manage cyclical work for client group to include year-end compensation planning, annual talent reviews, performance management.

  • Resolves complex HR issues conferring with manager on complex and highly sensitive issues.

  • Applies an advanced knowledge of HR principles to provide day to day HR support to a business/functional unit.

  • Liaises with HR Centers of Excellence (COEs): Compensation, Diversity, Employment Law, Employee Relations, HR Control and Compliance, Learning and Development, Recruiting, Talent, Reporting, Regional/Global partners. (Examples would include job matching work, employment of relatives reviews, re-hire verifications, consultation on employee relations issues)

  • Responsible for managing core HR processes for client group such as: talent planning, performance Management (goal setting, midyear, year-end processes, exit management), employee engagement (manager coaching, VOE survey analysis, diversity education).

  • Provides consultation, guidance, and coaching to managers in areas such as:

  • Proper handling of employee relations matters and conflict resolution

  • Delivering and documenting performance feedback

  • Understanding of employment policies and practices

  • Oversee immigration and mobility/relocation cases in conjunction with the Specialist team

  • May conduct exit interviews

  • Consult on organization design/structure and coordinate the RIF process, as needed, to include legal reviews, skills assessment, manager preparation, SAR packages and employee communication

  • Executes ad hoc requests and projects such as audit support, VOE survey preparation and reporting

  • Applies knowledge of HR principles to resolve complex and variable issues

  • Ensures consistent interpretation and application of employment policy and practices

  • Ensures that escalated client/employee issues are resolved with urgency

  • Delivers services with process improvement mindset to increase effectiveness and efficiency

  • Builds strong partnerships to foster trust and accountability with all stakeholders

  • Participate in and/or lead HRPS re-engineering projects.

  • Ability to being complex issues to closure with minimal guidance.

  • Takes a holistic approach.

  • Assumes/volunteers for leadership roles on the team and across the HRPS.



  • Minimum of 7+ years of Generalist or Employee Relations experience

  • Working knowledge of HR functions (including employment policies and practices, staffing, reporting tools, compensation & benefits, employee relations); Citi experience a plus

  • Demonstrated ability to effectively apply HR practices to diverse business situations

  • Experience working with remote locations highly desirable

  • HR experience in a fast paced, high volume environment

  • Financial services experience preferred-

  • Change champion

  • Forward thinking

  • Strong judgement


  • Solid knowledge of applicable US laws on employment practices

  • HRMS (Intermediate)

  • PeopleSoft (Intermediate)

  • MS Excel, Word and PowerPoint (Advanced)


  • Exceptional organization skills, excution and client service/focus skills

  • Team work

  • Resilience and flexibility

  • Comfortable with ambiguity

  • Experience with high volume, fast-paced environment

  • Ensures that escalated client/employee issues are resolved with urgency

  • Delivers services with process improvement mindset to increase effectiveness and efficiency

  • Builds strong partnerships to foster trust and accountability with all stakeholders

  • Demonstrated communication, feedback and coaching skills; ability to effectively communicate with and influence all levels of management and across all functional areas


  • PHR/SPHR certification is a plus, but not required.

  • BS/BA degree (or equivalent experience)